Privacy Policy
JumperVPN is committed to protecting your online privacy and security. We maintain a strict no-logs policy and do not collect any personally identifiable browsing information.
We do NOT collect or log:
- Browsing history or websites you visit
- Traffic data or content of your communications
- Your original IP address during VPN sessions
- DNS queries
- Connection timestamps linked to your identity
We believe in your right to privacy. We cannot provide data we don't collect.
Information We May Collect
Account Information
- Email address
- Username and encrypted password
- Payment information (processed securely by third-party payment providers such as Stripe, PayPal)
Operational Data (Aggregated & Anonymous)
- VPN server performance and load statistics
- Total bandwidth usage (not linked to specific activities or identity)
- Connection success rates for service improvement
Data Generated on Your Device
During your use of our VPN service, your device may locally generate certain data related to service operations. This data always remains on your device and will not be accessed or recorded by us without your explicit action. We only receive such data if you choose to upload it (for example, when contacting customer support), and it is used solely for technical assistance.
Types of Data You May Upload:
- Device ID — A unique identifier generated by the application to manage your subscription, identify service status, and ensure service continuity.
- Purchase Information — Purchase receipts generated when you subscribe, used for subscription recovery, order verification, and customer support.
- Customer Support Information — Text, screenshots, logs, and other information you voluntarily provide when contacting support, used only to identify and resolve issues.
- Interaction Data — Events such as app launches, button taps, and screen navigation. You may choose to upload this data when experiencing issues so we can help diagnose problems.
- Crash Reports & Diagnostic Information — Error logs generated if the app crashes or runs abnormally. These logs will only be accessed if you contact support and actively choose to upload them for troubleshooting.
How We Use Your Information
- To provide and maintain the VPN service
- To process payments and manage subscriptions
- To provide customer support and technical assistance
- To improve service quality and fix technical issues
- To prevent abuse and ensure network security
Data Security
We protect your information using:
- AES-256 encryption for VPN traffic
- Secure protocols (OpenVPN, WireGuard, IKEv2)
- Encrypted storage of sensitive account data
- Regular security audits and testing
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Delete your account and associated data
- Export your data (data portability)
- Opt-out of marketing communications
- Withdraw consent for optional data collection
Opt-Out of Browser Data Tracking
Some advertising platforms may track your activity through your browser using cookies or cross-site tracking. To reduce tracking, you can adjust your browser's privacy settings to disable third-party cookies, enable "Do Not Track," and block cross-site tracking.
Children's Privacy
Our service is not intended for users under 18. We do not knowingly collect information from children. If you believe we have collected data from a minor, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Your continued use of JumperVPN after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your information, please contact us at [email protected]
Terms of Service
Please see our Terms of Service page for full details.